💛 10-Day Return Policy

Shop With Confidence âĪïļ

At FINE LABEL, we want every cotton candy girl (åūŪ胖åĨģå­Đ) to shop with confidence.

If your size isn't quite right, simply return your item within 10 days and we'll issue you Store Credit to help you order the correct size.

✅ Return Summary

✔ 10-Day Return Period

✔ Store Credit Provided (No Cash Refund)

✔ Fast Processing (≈2 Working Days)

✔ One Return Request Per Order

✔ Easy WhatsApp Support

❌ Items Not Eligible for Return

The following items cannot be returned:

  • Accessories
  • Leggings
  • Lingerie
  • Clearance Items
  • Items with 40% OFF & Above
  • Products marked as Non-Returnable
  • Retail Store Purchases (Seremban Boutique)

The following situations are also not eligible:

  • Shrinkage or colour fading due to improper washing
  • Items damaged after use
  • Items without original tags

ðŸ’ģ Store Credit Policy

Approved returns will be issued as Store Credit only.

We do not provide:

  • Cash Refunds
  • Bank Transfers
  • Credit Card Reversals

Store Credit can be used on your next purchase.

🚚 Return Shipping

Return shipping is borne by the customer.

The following shipping fee will be deducted from your Store Credit:

  • RM8 (West Malaysia)
  • RM15 (East Malaysia)

To make things easier, we'll also issue you a One-Time Free Shipping Voucher for your next order.

🎁 Promotions & Vouchers

Items purchased during normal promotions (such as Every 2PCS OFF RM7.70 or 11.11 Campaign) are still eligible for return if they meet our policy.

However,

  • Bundle discounts
  • Reward points
  • Promotional vouchers

used in the original order will not be reinstated.

Orders paid using vouchers will be refunded based on the actual amount paid after voucher allocation.

👗 Return Conditions

Returned items must be:

✔ Unworn

✔ Unwashed

✔ Unaltered

✔ Free from perfume, makeup or stains

✔ Original FINE LABEL hangtag attached

All returned items will undergo Quality Control inspection before approval.

ðŸ“Ķ How To Return

Step 1

WhatsApp us

ðŸ“ą +6010-5133557

Step 2

Wait for our return approval before posting your parcel.

Step 3

Pack your item together with your original invoice.

Lost your invoice?

Simply log in to your FINE LABEL account and reprint it.

Step 4

Post your parcel within 10 days from the courier delivery date.

We recommend informing us within 3 days after receiving your parcel for faster processing.

Step 5

Send us your courier tracking number via WhatsApp.

Step 6

After receiving your parcel, we'll complete Quality Control within approximately 2 working days.

Your Store Credit will then be emailed to you.

📍 Return Address

Fine Label Sdn. Bhd.

No.20-G, Jalan PKL 2

Pusat Komersial Lobak

70200 Seremban

Negeri Sembilan

Malaysia

Tel: +6010-5133557

ðŸšĻ Wrong or Defective Items

If we accidentally sent you the wrong item or a defective product:

✔ We will reimburse return shipping up to:

  • RM8 (West Malaysia)
  • RM15 (East Malaysia)

Please WhatsApp us:

  • A clear photo of the issue
  • Your order number

before returning the parcel.

If the item is no longer available, we'll issue full-value Store Credit.

â„đïļ What Is NOT Considered a Defect?

The following are considered normal production variations:

  • 1–3cm measurement differences
  • Minor colour differences due to screen display
  • Different print placements
  • Loose threads
  • Tiny washable marks
  • Damage caused when opening the parcel

📌 Important Notes

  • One return request is allowed per order.
  • Purchases made using Store Credit cannot be returned again.
  • Return parcels remain the sender's responsibility until safely received by FINE LABEL.
  • We strongly recommend using a trackable courier service.

💛 Not sure about your size? Shop with confidence — if it doesn't fit, you may return it within 10 days for Store Credit (Terms Apply).